I have always taken my car to the dealership because I was never sure who I could trust. I found A&R through word of mouth, and decided to take my car in for minor repair work. The work was done on time and they were very professional. I didn't feel any pressure for additional services I didn't need. Not only did they fix the problem at hand, they also took care of this recurring problem I've had with the weatherstrip coming off - without being asked and no charge. The car was washed and ready to go as promised. With independent shops like A&R, you get to know the people who actually do the work and build a rapport with them, unlike you would at a dealership. I'd forgotten how nice that is. It was a pleasant experience overall.