5

Ralph and his team are great! They had the part on hand and were able to repair my car quickly. They also charged me less than what was quoted so that is always appreciated! It is nice to know that we have an honest repair shop in town.

Thank you Giselle, it is our pleasure to help with your Mercedes needs. Glad we got your Window Switch in in a timely manner.

- A & R German Motors
5

I had to bring my BMW in for repair on short notice. They were very responsive and within an hour had diagnosed the problem and provided an estimate. The repair was done the next day (new alternator) and the car runs great. Friendly, knowledgeable and great service.

5

Extreamly knowledgeable for all BMWs, Ralph and Kathy have been taking care of our 2001 BMW740iL, for years. Work is always professional, done Right w/correct parts! We won't take our car anywhere else!. They truly care about their clients, & their cars. Pride of ownership in their business shines through, with responsiveness to call backs, and questions. It's like visiting family, except better!! You want repairs completed right? Take it here... Annemarie..

WOW - Annemarie, thank you for Awesome review, and for being a longtime customer. We appreciate the kind words on our service and professionalism. It’s a pleasure seeing you and servicing your BMW. Much appreciated. ☺

- A & R German Motors
5

The process couldn’t have been easier and Ralph was great. I love that they do not try to upswell. I trust them

Linda, we appreciate the kind words on our service and professionalism. We look forward to seeing you again.

- A & R German Motors
5

True FIVE STAR service! I found a very trustworthy place to fix my car. I scheduled my first appointment time and when I got there, they took me right on time. All prices are upfront and everything is reasonable and no upsell. Ralph is a very knowledgeable, honest and very kind person. My 10 yrs old car's problem was not a simple fix. He figured out the best way to deal with the problem. I appreciate his 'customer first' thinking. I definitely will go back there again!!

Thank you very much for the nice review Momoko! We really appreciate you taking the time to share your experience and for putting your faith and trust in us. We appreciate your business and are constantly working to keep all appointments on time, and within our quoted range. We love what we do and are grateful for your business.

- A & R German Motors
5

Thank you Gary!

- A & R German Motors
5

I recently went to A&R for the first time with my Mercedes, and was VERY impressed with the results. The service was done in a timely manner, customer service was friendly & professional, and they even went out of their way to call the dealership to price a specific part for my car. My Mercedes ran so nicely after it was serviced, and I know I can trust A&R next time my car needs attention. I'll be back!

5

After being referred to a shop just across the highway from these guys I had been taking my BMW to this other shop for countless visits that for some reason never seemed to conclude with my problem solved…this other shop threw their hands in the air urging me to get rid of my car - saying “it’s the oil making it misfire” …that coming from a highly reputable shop / then the BMW dealership - they too were not able to diagnose the problem - they wanted to schedule me for an almost $800 test that as it turns out is not needed. A&R heard my concerns and without gouging ne as the others had done, A&R did what the others found impossible….I still need repairs but there’s not a question that if you have a BMW in the Southbay, don’t waste your time and money taking it to those other so-called “experts” ..thank you very very much A&R!! The best BMW shop the Southbay 👍

5

I was in a panic when my 3 year old car suddenly would not start. The dealer had zero availability for 10 days. I remembered one of my best friends raved about Ralphs help. I called and with in an hour my car was at the shop for service. ( 4 pm ) I knew in no time I needed a new battery. ( 4:30 pm ) my car was ready for me at 9 am the next day. Amazing and efficient , this repair shop is “old school” fabulous service and customer care. I will never go back to the dealer.

Thank you so much Nadia for taking the time to leave us a rating.

- A & R German Motors
5

Very friendly and professional

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